Introduction
At Zota, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our mobile application and services.
1. Information We Collect
We collect several types of information:
- Personal Information: Name, email address, phone number, shipping address
- Account Information: Username, password, preferences
- Transaction Information: Purchase history, payment details
- Device Information: Device type, operating system, unique device identifiers
- Usage Information: App interactions, features used, time spent
- Location Information: With your permission, approximate location for delivery services
2. Camera Permission
Our app requests access to your device's camera for the following specific purposes:
- QR Code Scanning: Delivery agents use the camera to scan QR codes on packages to verify and complete delivery assignments. This ensures accurate tracking and confirmation of deliveries.
The camera is accessed only when you actively use the QR code scanning feature. We do not capture, store, or transmit any images or video from your camera. The camera is used solely for real-time QR code recognition to assist with delivery operations.
3. How We Use Your Information
We use your information to:
- Provide and maintain our services
- Process transactions and deliver orders
- Send important notifications about your account
- Improve our app and services
- Provide customer support
- Comply with legal obligations
- Prevent fraud and ensure security
4. Information Sharing
We do not sell your personal information. We may share your information with:
- Service providers who help us operate our business
- Payment processors for transaction handling
- Delivery partners for order fulfillment
- Legal authorities when required by law
- Business partners with your explicit consent
5. Data Security
We implement industry-standard security measures to protect your data:
- Encryption of sensitive information
- Secure data transmission protocols
- Regular security audits and updates
- Access controls and authentication
- Secure data storage practices
6. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
When data is no longer needed, we securely delete or anonymize it.
7. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate data
- Delete your account and data
- Object to data processing
- Data portability
- Withdraw consent where applicable
8. Cookies and Tracking
We use cookies and similar technologies to:
- Remember your preferences
- Analyze app usage patterns
- Provide personalized experiences
- Improve our services
You can manage cookie preferences in your device settings.
9. Third-Party Services
Our app may contain links to third-party services. We are not responsible for the privacy practices of these external services. Please review their privacy policies separately.
10. Children's Privacy
Our services are not intended for children under 18. We do not knowingly collect personal information from children under 18. If you believe we have collected such information, please contact us immediately.
11. International Data Transfers
Your information may be transferred and processed in countries other than your residence. We ensure appropriate safeguards are in place to protect your data during such transfers.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy in the app
- Sending you a notification
- Requiring your consent for significant changes
13. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us through:
- The app's support section
- Our customer service team
- Our privacy officer (if applicable)